Frequently Asked Questions
Discover everything you need to know about our olfactory world and shopping experience.
Are your fragrances authentic?
Yes, all products sold on our official website are 100% authentic Parfums de Marly creations, bottled in France and shipped in original luxury packaging.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original cellophane wrapping. Please note that for hygiene reasons, we cannot accept returns on opened bottles.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US and Europe. Express shipping options are available at checkout for faster delivery.
Can I get samples before purchasing a full bottle?
We offer curated Discovery Sets that allow you to explore our signature scents. Additionally, two complimentary samples are included with every full-size bottle order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Klarna for flexible financing.
How should I store my perfume to ensure longevity?
To preserve the integrity of the ingredients, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.